Effective date: August 17, 2025
The Services are provided by the developer of Journale, hereinafter “Journale”. This Privacy Policy explains how we collect, use, and share your information when using our services, including the mobile app, web platform, and any other Journale tool.
Privacy principles
- We store the content published in the app on servers with strong security protections.
- We offer control over your information, including what you share, with whom, and when you delete it.
Information we collect
Information you provide. This includes account data such as your phone number, username, and optionally your profile picture or additional details. It also includes images, videos, texts, journals, descriptions, and support requests you send to us.
Information collected automatically. We collect usage and activity data, device and connection details such as operating system, IP, carrier, time zone, and language, as well as cookies and similar technologies to maintain sessions and personalize your experience.
Third-party information. We may receive information through other users, service providers that process data on our behalf, and integrations with compatible platforms.
How we use your information
- Provide and maintain our services.
- Personalize your experience with relevant content and recommendations.
- Ensure security and integrity, including abuse prevention and fake account detection.
- Communicate with you about changes, news, or important updates.
We do not show third-party ads. If that changes, this policy will be updated.
Information sharing and transfers
Your information may be shared with the users and journals you interact with, with service providers who comply with our policies, and with other Journale products if future integrations are created.
Information may be transferred and stored outside your country of residence, always in accordance with applicable laws.
Data retention and security
We retain your information as long as necessary to provide the services, comply with legal obligations, and protect our rights. You may modify your data from settings, request a copy of your data, or delete your account at any time.
We adopt technical and organizational measures to protect your data, including encryption, access controls, and activity monitoring.
Changes and contact
We may modify this policy in the future. Relevant changes will be communicated through the app or email, and the effective date will be updated accordingly.
For questions, contact: Journale, Cra 8 #96-47, Office 201, Bogotá, Colombia or support@journale.app.
User rights
Depending on your country of residence, you may have additional rights under laws such as the GDPR or CCPA, including rights of access, correction, deletion, objection, restriction, and data portability. You may exercise these rights by writing to support@journale.app.